Refund & Return Policy for Nandini Dairy Farm
At Nandini Dairy Farm, we take pride in delivering premium-quality Desi Bilona Ghee prepared using the traditional Bilona method. Every jar is carefully packed and quality-checked before dispatch. As our products are food items, we follow a strict refund and return policy to ensure the highest standards of hygiene and safety.
By placing an order on our website, you agree to the terms outlined below.
Returns
Due to the perishable nature of food products, Desi Bilona Ghee cannot be returned once it has been delivered, except in the following situations:
- You receive a damaged or leaking product.
- You receive an incorrect product.
- The product is expired at the time of delivery.
- The product is significantly damaged during transit.
To request a return or replacement, please contact us within 48 hours of receiving your order.
Refund Eligibility
A refund or replacement may be approved if:
- The issue is reported within 48 hours of delivery.
- Clear photographs or videos of the product, packaging, and shipping label are provided.
- The product has not been consumed or intentionally damaged.
- Our team verifies that the issue occurred before or during delivery.
Nandini Dairy Farm reserves the right to approve or reject refund requests after reviewing the submitted evidence.
Non-Refundable Situations
Refunds or returns will not be accepted in the following cases:
- Change of mind after delivery.
- Personal taste or preference.
- Incorrect shipping address provided by the customer.
- Delivery delays caused by courier services, natural disasters, or circumstances beyond our control.
- Product opened, consumed, or improperly stored after delivery.
- Requests made after 48 hours from the date of delivery.
Replacement Policy
If your claim is approved, we may offer:
- A replacement of the same product, subject to stock availability.
- A full refund to your original payment method.
- Store credit for future purchases, where applicable.
The resolution offered will depend on the nature of the issue.
Refund Process
Once your request is approved:
- Refunds for prepaid orders will be processed to the original payment method.
- Refunds are generally initiated within 5–7 business days after approval.
- The time taken for the amount to reflect in your account depends on your bank or payment provider.
Order Cancellation
Orders may be cancelled only before they are packed or dispatched.
Once an order has been shipped, it cannot be cancelled.
If you wish to cancel your order, please contact our customer support team as soon as possible.
Damaged or Incorrect Orders
If you receive a damaged, leaking, or incorrect product:
- Do not use or discard the product.
- Take clear photographs or videos showing the issue.
- Contact our support team within 48 hours of delivery.
- Share your order number along with the supporting images.
Our team will review your request and provide a suitable resolution at the earliest.
Contact Us
For refund, replacement, or cancellation requests, please contact us:
Nandini Dairy Farm
Address: Pune, Maharashtra, India
Phone: [ +91 7843045777]
Email: [nandinidairyfarm01@gmail.com]
Our Commitment
Customer satisfaction is at the heart of everything we do. At Nandini Dairy Farm, we are committed to delivering fresh, authentic, and traditionally prepared Desi Bilona Ghee with the highest standards of quality, hygiene, and care. If there is ever an issue with your order, our team will work diligently to resolve it quickly and fairly.
